Policies

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information.


REFUND POLICY

Customers may return non-coffee merchandise for an exchange or full refund minus the cost of shipping and handling within 30 days of the ship date. Product should be unused and in original packaging. It is the customer’s responsibility to cover the cost of the return shipment. Once the product has been received by Hidden Peaks Coffee and Roasting Company and approved for exchange you’ll receive an email notifying you. Coffee items are non-eligible for exchange or return due to food safety standards. We want you to fully enjoy your experience with us so please reach out if you have any questions regarding your order and we will negotiate your purchase.


SHIPPING POLICY

Please be assured that your items will ship out within two days of purchase we determine the most efficient shipping carrier for your order. We offer same day shipping if you place your order before 11:00 AM Mountain time. If your order is placed after 11:00 AM on Friday it will be shipped  the following Monday. The carrier that will be used is USPS. Sorry but we cannot ship to P.O.boxes. If you are trying to estimate when the package will be delivered please keep in mind that credit card verification must be received prior to processing. In State orders will be charged 7.8% sales tax. Out of state orders will not be charged sales tax.