We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information.
Customers may return non-coffee merchandise for an exchange or full refund minus the cost of shipping and handling within 30 days of the ship date. Product should be unused and in original packaging. It is the customer’s responsibility to cover the cost of the return shipment. Once the product has been received by Hidden Peaks Coffee and Roasting Co. and approved for exchange you’ll receive an email notifying you. Coffee items are non-eligible for exchange or return due to food safety standards. Hidden Peaks Coffee and Roasting Co. does not assume responsibility for any damage that may occur during shipment. We want you to fully enjoy your experience with us, so please call 1-800-778-8226 if you have any questions or issues regarding your order and we will negotiate your purchase.
Please be assured that your items will ship out within two days of purchase. We offer same day shipping if you place your order before 11:00 AM MST time. If your order is placed after 11:00 AM on Friday it will be shipped the following Monday. Please keep in mind that the shipping is based on business days and may be different on long weekends and holidays. The carrier that will be used is USPS. Sorry, we cannot ship to P.O.boxes. If you are trying to estimate when the package will be delivered please keep in mind that your credit card verification must be received prior to processing. In State orders will be charged 7.8% sales tax. Out of state orders will not be charged sales tax. Please contact us at 1-800-778-8226 and we will customize your shipping needs.